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Help Send A Message to U-Haul: #freepalmer

*** UPDATE ***
#freepalmer to #palmerfreed

Thanks so much to all who have lent your voices, posts, tweets, and most of all, your care and concern to this effort. We have a solution! In fact, as you may have seen in tweets and facebook links earlier, we have been able to get on the road, and we have made it to Ft. Worth, found some wifi and wanted to send an update. We’d have done it earlier, but to be honest, we wanted to get moving.

There are many to thank, but I’ll start with Mr. Don Chandler, the Regional Shop Manager for U-Haul in Abilene, TX. Don and his team (for he is not working alone) came up with a great plan that should get us to Nashville sometime tomorrow, Sunday. He has said that he wanted to find a solution that would be the way he’d like to be treated (maybe a golden rule?) and I believe that he has done that. He has secured a new, smaller truck that we can drive while pulling a trailer, while a tow truck has taken our broken down vehicle to Abilene. There, they will load the contents into a U-box pod and deliver it to our home in Nashville.

Don also sent one of his regional team members from Odessa, about 100 miles away, to take personal care of the process on the ground in Pecos. Mr. Chandler and his team have treated us well, with great empathy and communication all day.

The social media aspect of this has absolutely helped to get us a solution, and I can’t thank you enough for your help and ideas. I’ve heard from so many great people, including Anna Ortiz, whose mother lives in Pecos, TX and offered help. Steve Holt (!), a youth worker in Cincinnati that I don’t even know, who called and said that he has 2 former students within 2 hours of Pecos ready to help at a moment’s notice. Adam McLane, my friend and co-worker, has been a huge help in spreading the word as well. And Beth Lee for tweeting Sir Richard Branson and asking if he’d jet pack in to Pecos to get us. There are many, many more.

As I told Don Chandler, my intent with this social appeal was not a vendetta, but to get extraordinary help in an extraordinary time. And I appreciate that he, his team, and his supervisor, were willing to do just that. Yes, I am tired, frustrated, anxious and emotionally thin. We are about 400 out of 1,100 miles into the drive, and have many other details to sort out before this is through. But I can see some light, and that’s what I needed. So please, consider thanking Don Chandler and his team in the venues where you were able to move the needle and gain his help. Here’s what I’m posting and tweeting:

Thanks Don Chandler & team, & @UHaul_Cares, for answering the call. #freepalmer #palmerfreed Update: bitly.com/N0j8ny

I’ll update more later, but for now, a thousand thanks to each and every person who has helped. It is amazing and humbling to see the response from family, friends, and perfect strangers. You have each had a significant affect in my life. Peace to you all.

dave

=====

I need your help. You know how there are times that you can’t seem to get help from a company you’re working with, and you don’t know what else to do but write and post? Well, it’s that time for me. You see, in the past 52-ish hours, my U-Haul rental truck has had 4 mechanical issues needing to be addressed, including one that necessitated me calling 911 to get medical help for my dad, who passed out from heat exhaustion as a result of the truck overheating and not allowing the AC to work.

In that time I’ve spent 4 hours on the phone with U-Haul representatives and their affiliate companies trying to get help, find solutions, and arguing to ensure that I could safely get my dad to the nearest airport (170 miles away) in a vehicle with air conditioning so that we would not be in a situation to need emergency medical assistance again. As of this writing, I am sitting in a hotel in Pecos, TX, awaiting word about what sort of help U-Haul can give me. This is where I need your help to apply pressure to U-Haul. I’ve tried to be as gracious as possible on the phone, and I believe that the recordings that U-Haul does will bear that out. Nonetheless, it’s time for U-Haul to stop finding the lowest-common denominator solutions and to do the right thing and take care of the situation for real.

If you would, please:

1) Post to Facebook: @uhaul: do the right thing. help dave palmer, Ref # 47123. #freepalmer http://bit.ly/N0j8ny

2) Tweet: @uhaul: do the right thing. help dave palmer, Ref # 47123. #freepalmer http://bit.ly/N0j8ny

3) Email publicrelations@uhaul.com and ask them to pay attention to this case. Please include the link to this post and the above reference number:  Ref # 47123 http://bit.ly/N0j8ny

I appreciate any and all help with this. I really just want this debacle to be over so that I can get settled and see my family. I’m tired of arguing with U-Haul and calling them names in my head that I never want my kids to hear. I’m tired of wondering if the truck I’m driving can make it another few miles. So below is the quickest recap that I think I can do. Thanks all.

dave

As quick a recap as I can do:

WEDNESDAY, JUNE 27 (Time on the phone with U-Haul & Affiliated Agents: Approximately 15 minutes)

My dad and I left San Diego a little after 6 PM, with the truck loaded and vehicle transport holding the car that we are towing. We got no further than 25 miles outside of San Diego, in Alpine, CA, when the truck overheated. After an hour, a repair shop showed up, inspected the vehicle and advised that we down shift to lower gears and kept RPMs low when going up and down hills, as the roads in that area are steep. We took his council, and though it was warm, it was not incredibly hot, so we kept the AC off to keep the engine temperature down. We made it as far as Yuma, AZ, instead of our intended Tucson, and decided to start early to avoid heat, and see if the truck would work better.

THURSDAY, JUNE 28 (Time on the phone with U-Haul & Affiliated Agents: Approximately 86 minutes)

We departed Yuma around 6:45 AM, heading east on I-8. The truck was running hot, but not overheating as long as the AC was off and we watched our speed and RPMs. We drank copious amounts of water and Gatorade, and stopped every 90-100 minutes to rest, cool off and regroup. But my early afternoon the heat was getting unbearable. We decided to stop for lunch and asses our situation, and my dad asked that we pull over right away, as he was feeling the heat. Fortunately we were at an exit with a truck stop in Lordsburg, NM. As we exited the freeway my dad passed out. I parked in the truck stop lot and called for help, and then called 911 myself. 2 amazing gentlemen from an area Rent-A-Center, one with emergency medical training, helped me to get my dad inside as we waited for the EMTs. The EMTs were there in about 6 minutes and did an amazing job of caring for my dad and helping me to do the same. They did not hurry us, and eventually suggested that we get to a place where dad could rest, regroup and asses what we would do next.

They took him in the ambulance to an area hotel where one of the EMT’s daughter works. As I arrived at the hotel with the truck and trailer they were wheeling him to a room and getting us set up for rest. They were angels. The first thing that I knew I needed to do was make sure that my dad was taken care of and not in an un-air conditioned vehicle. I also felt, along with my family, that the best thing for dad was to get him home to Chicago. There was no way that he needed to make the rest of the trip with me. So after  a series fo calls with family, I booked my dad a plane ticket back to Chicago from El Paso, TX, which was the closest airport, at 170 miles away. I then began the process to make sure that he could get there safely and on time.

And thus began my series of calls to U-Haul. As I mentioned, Lordsburg, NM is not close to anything. Aside from the local towing company that helps with repairs for U-Haul, the next closest U-Haul service station is in Deming, nearly 70 miles away. Need a rental car? It’s either 60 miles north in the mountains, or 120 miles to the east in Las Cruces, NM. I spoke with a series of U-Haul staff, demanding managers / supervisors, as the situation required attention from people with decision-making power. I requested that they find a rental car or other safe, suitable transportation to get my dad to El Paso in time for a 4:30 PM flight the next day (Friday).

I was put in touch with a local repair shop (Badlands Towing), and Jim, the manager there. was very helpful, and joins the heroes list alongside the Rent-A-Center guys and the EMTs. Jim came to the hotel we were at, and while my dad rested I took the truck to his shop. He pressure-washed the radiator, which was filthy, and felt that it was the main culprit, not allowing enough air to get to the engine. He said that he felt OK about the truck’s potential, but still said that in extreme heat (over 100 degrees along our entire route), a truck can have issues with heat.

I spoke with two separate customer service managers during the evening, Callie (sp?) and Heather. I believe it was Callie tat contacted Jim at Badlands, but by the time I got back she was off duty and I began speaking with Heather. I told Heather that I was not at all comfortable with my dad driving in the truck, even with the repairs, as the gaps on the road between service centers were long and unpopulated, and that if the truck broke down again we might not be so lucky as to be in a spot where EMTs could arrive quickly. After much discussion, I requested that she modify an idea to have someone from Badlands follow us to ensure that the repairs held. I asked that U-Haul compensate Badlands to have an employee follow us to Las Cruces, where I would rent a car, take my dad to the El Paso airport for his flight, and then I’d return to the truck to deal with it.

At first she contacted a local/regional person that she said had the sole authority to authorize that kind of response. I later learned that this person’s name is Phil Sales (sp?), and it is a name that I hold in incredibly low esteem. She communicated that Phil felt that the radiator cleaning should be enough of a fix, and that he’d authorize Badlands to follow us 20 miles down the road, since any trouble would happen in that distance. I respectfully and forcefully disagreed, as I refused to be 50 miles from the next service station in Deming with the possibility of a breakdown and no AC. I explained that the best case scenario was that the repair was good, and he’d have to pay Badlands a fee to ensure that a customer was safe. If the repair wasn’t enough, then my dad would still be safe from the heat, and able to make his flight, and I’d still be taking care of the truck.

I went on to explain that any other alternative scenario would not be good for anyone, and that aside from any legal, financial or PR liabilities arising from a tragic accident, that the life of an 80-year old man was quite literally at stake. Heat stroke in 100 degree + weather without prompt medical attention can be deadly, and I was not playing around with this; I implored Heather to explain this to Mr. Sales. When she next contacted me she said that Mr. Sales would authorize Badlands to follow us to Deming, and if we wanted him to go any further then we’d have to pay for Badlands’ time. To say that I nearly blew a gasket would be an understatement. I explained to Heather that Mr. Sales needs to understand that I was not trying to bargain, with me starting at 120 miles (Las Cruces), him countering with 20 (arbitrary figure), and then him coming back with 70 as a compromise.

I explained that this was an issue of taking care of people and not to be haggled over, particularly with a truck that had had 2 repair calls in less than 24 hours. Heather stated that Mr. Sales was the only person authorized to make that call. Aside from my not believing that a senior U-Haul person could over-ride their local/regional person, I told her that she needed to understand the gravity of the situation. She said that she understood and agreed, but couldn’t get past Mr. Sales, and she couldn’t get anyone else above her hierarchy at the time. She asked that I call again in the morning when the Badlands shop opened.

At this point I drafted an email to go to the U-Haul Publicity department as listed on their website. They have not yet responded.

FRIDAY, JUNE 29 (Time on the phone with U-Haul & Affiliated Agents: Approximately 142 minutes)

I woke in time to call U-Haul at 7 AM as advised by Heather. She was not on duty anymore, and so I began to recap the issue with various customer service people before finally reaching Samantha. She got caught up on the scenario and offered to call Mr. Sales again, understanding the scenario. In the meantime I called Jim at Badlands and asked him if he’d be willing to go as far as Las Cruces if U-Haul / Mr. Sales approved it. He assured me he would and that he understood our concern. Samantha returned my call and said that Mr. Sales would authorize Badlands to follow us to Deming, 70 miles away, and that if the engine temperature was high, then Badlands could go as far as Las Cruces. I was offended that he was still, in my mind, haggling with me about my dad’s safety, but he was not budging.

At 9:45 AM, we met Jim from Badlands and began our trek east on I-8, with Jim following in his truck. The AC was working decently, but within 25 miles, as we began an incline, the truck struggled to get up the hill. The engine temp rose, though not to a level to over  heat, as long as I maintained a lower speed. When we reached Deming I told Jim what was happening, and he agreed that we should proceed to Las Cruces with him following. He communicated this to Mr. Sales, though I don’t know what the exchange was. My plan was to call a rental car company in Las Cruces. My dad, surprising me, asked Jim if he would take him all the way to the El Paso airport, allowing me to avoid the rental car expense and extra 2 hours on the road; I didn’t care about those things, but Jim said that he’d be happy to help us, as he understood our concern and knew that it was the thing for him to do.

So when we arrived in Las Cruces, we stopped, and my dad got in Jim’s truck for the rest of the trek to El Paso. I called Samantha at  U-Haul again and told her that the truck was running hot and that I needed to take it to the U-Haul repair shop in El Paso, which is a full-fledged U-Haul repair and service center. She agreed and gave me directions to the repair shop. As I exited the freeway according to the directions, I found myself staring up a steep hill. Within about 1/3 of a mile up the hill the truck overheated and necessitated a 3rd service call.

The El Paso shop sent a crew out to work on the truck while I sought shelter at a nearby gas station/restaurant. After about 90-100 minutes, I was picked up by the repair crew, and learned that they had replaced the thermostat and fan clutch. They believed that the problem was fixed, and asked that I take the mountain pass as a test of the repairs, assuming that if the truck could make that pass then it would perform well on the more level roads east of El Paso. The truck did alright, making up the hill slowly, but then running steadily and cooly. I spoke with the shop via the phone and they wished me luck, thinking that the problem was solved.

I went by the El Paso airport to pick up my good friend Brad, who had flown in from Chicago to make the rest of the trip with me. Brad is an amazing friend. We began our trek and the truck seemed to be running well. As we approached Van Horn, TX (pop approximately 2,900), I noticed a light had just come on. Being cautious, we stopped, and I called U-Haul yet again while we filled the truck with fuel. I spoke to a Travis or Trevor, and he told me that Samantha had left for the day, but he would look for another manager. In the meantime, he asked what the problem was. I told him that the truck was running very well, but a light had come on, and with no manual in the truck, I didn’t know what the light meant. This is the craziest exchange since Mr. Sales’ life-haggling over my dad’s health. I asked for an audio recording, but the gist of the exchange was,

Travis/Trevor: “So, Mr. Palmer, the truck is running well?”
Me: “Yes, but I’d like to know what the light means.”
Travis/Trevor: “If it’s running well you should be OK.”
Me: “Do you know what the light means?”
Travis/Trevor: “No sir, I do not.”
Me: “Can you please find out what it means? This truck does not have a good history.”
Travis/Trevor: “Um. OK. Hold on a minute while I look.”

After some research, Travis/Trevor said that it was a power train light, and that the power train may have sustained some damage. I expressed that Van Horn, TX seemed to have nothing aside from a gas station/diner and an unsavory looking hotel that might not even be running. And in the time that it took him to look that up, we had turned the truck’s ignition after filling it with fuel, and the light was off. I recall that he thought that we should continue with caution. I was getting a call from my sister at the time, and told Travis/Trevor that I needed to take the call, as it had to do with my dad’s travel, and requested that he have a manager call me back about this issue.

Two hours later, with no return call from U-Haul, the truck was running fine when we heard a sound that was like a giant fan blowing as hard as possible. It came out of nowhere. I immediately pulled off at an exit we were approaching, and the AC shut off, the hazard lights stopped blinking, and our headlights dimmed to almost nothing, even with the high beams on. As we struggled to move down the road the power train light went on. The truck hobbled in to a hotel in Pecos, TX. I called U-Haul yet again, and after nearly 26 minutes waiting for a manager, I was connected to David, my 4th U-Haul manager during this debacle. I reviewed the history, and said something to the effect of,

“David – this has been an extraordinary experience for me, and not in a good way. I need you to do something extraordinary with customer service and take care of this for me. I’ve had 4 repair calls for the same truck, a 911 call to get medical attention for my dad, arguing for the safety of my dad, not to mention the expense of his buying a plane ticket home, my extra nights on the road and the fact that I’m still not even half way to my destination when I should be arriving there now. You need to do the right thing here. Get my belongings that are in the truck, and trailer with my car, to my destination in Nashville. I’m not driving this truck again. I know that you contract with companies to drive trucks for other people, and I don’t think that’s too much to ask. You need to solve this.”

Customer Service Manager David said that he would see what he would do but wouldn’t have any answers until the morning (it was almost 10 PM by this time). He also said that things like other drivers were handled by other departments. I stated that this was not the time to look to a standard customer service playbook, but to come up with an extraordinary response for an extraordinary situation. I understood that he’d need to work on it overnight, and that the right thing to do was to come up with a real solution. I said that I’d expect a call at 7 AM per his timeline.

It’s 12:55 AM Saturday as I finish writing this, and I need help to get U-Haul to pay attention to this in a meaningful way. No more band aid solutions, no more haggling over tiny solutions. It is time for a BIG solution to help a customer who has been through a hellish experience get to a destination safely and in a reasonable amount of time.

The only people who have gone out of their way for real on this trip have been non-U-Haul employees: The Rent-A-Center guys; The EMTs and their family members who helped us; Jim at Badlands Towing. Every U-Haul employee has erected a barrier to serving us, while these other folks immediately acted to help.

If you’d be willing to post to Facebook and Twitter that’d be great, as would an email to U-Haul’s PR department. The info that I think would help are at the top of this post.

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About rockintheconference

cubs fan | music fanatic | husband | father | young adult ministry coordinator for the southern california - nevada conference of the ucc | i love design | strategic marketing professional | connector | advocate | writer | peace & justice | service | more to come...

45 responses »

  1. I have spread the word and sent this e-mail. They better make this right. I’m so sorry for you guys. I’m praying for you!

    To whom it may concern,

    This is in regards to your company’s, so far, TERRIBLE service to your customer named Dave Palmer (Ref: #47123).
    As someone who has used your services in the past, I am appalled at how your company has handled the situation (detailed below). Do you understand that this story is being passed around quickly as I write this? Do you see how this makes your company look bad and that many of us may think twice before using your services again? There ARE other options, I assure you. YOUR vehicle is the cause of these problems. Will you please read the description of the awful situation that your truck and no required assistance from you has put them in? We pay YOU the money in good faith that you will provide trustworthy service. This is unacceptable. An apology and compensation is the bare MINIMUM you can do after what these poor men have been through. Please rectify the situation!

    https://rockintheconference.wordpress.com/2012/06/30/help-send-a-message-to-u-haul-freepalmer/

    I expect a response promptly. Your reputation depends on it.
    Understand that I am writing to you from Canada.
    Word travels fast. Got it?

    I will be following up,

    Darren

    Reply
  2. Regarding posting on Facebook, it should be @U-Haul (not @uhaul), otherwise it tags a Wikipedia article, not U-Haul’s FB page

    Reply
  3. I am a friend of Dave Urbanski and just saw your post. I have sent the following e-mail to uhaul, and others are free to cut/paste if it fits their sentiments:

    Dear U-Haul,

    Dave Palmer has calmly and civilly documented a frightening case of egregiously bad customer service on your part. His father’s health has also been compromised, which I believe might leave you open to some liability. Please read the blog at the following site and act immediately to rectify this situation, before this story goes viral.

    Ref # 47123
    http://bit.ly/N0j8ny

    Thank you.
    Sincerely,
    Jeff Bjorck

    Reply
  4. This defines “sucking at customer service.” Let’s wake these guys up and get them to do the right thing.

    Reply
  5. I’ve done it all Dave. Grace and peace to you and Brad. Safety for your dad.

    Reply
  6. Tweeted, posted and emailed. Good for you!

    Reply
  7. Wow. This is ridiculous! I can’t believe businesses allow their customers to go through stuff like this. An oversight is one thing… but sheesh! Hold ’em to it, Dave. I hope they make it right for you. I’m praying for you– and especially your father.

    –@terracecrawford

    Reply
  8. Investor relations is also a good place to share stories like this. May seem like the wrong department, but they’ve always responded in a caring way at other companies when the wheels have fallen off while using other communication points.

    Reply
  9. Katherine pugh

    Shared…. Emailed UHAUL and THEN posted on Facebook! Good LUCK DAVE PLEASE KEEP US POSTED!

    Reply
  10. I sent a message to @PenskeCares. What a coup it would be for a U-Haul competitor to pick up the ball and #freepalmer.

    Reply
  11. Tweeted – they need to make this right.

    Reply
  12. Dave – call Penske – @PenskeCares just tweeted “We’d love to help. Call us at 866-285-5086 for assistance. ^BH”

    Reply
  13. Steven Minakami

    Not sure if you’re going to get any help from the PR department since this is Saturday, but I sent off an email too.
    A friend here in Miami posted your situation, and I am also considering a cross-country move myself next year. So your situation helps me to choose the right company (even at a higher cost), just in case things go wrong.
    Best of luck!

    Reply
  14. Your situation reminds me of a horrible move with U-Haul. It wasn’t until after paying two men to load my 24ft truck and driving away that I discovered the trucks suspension system was not working and I certainly could not go 1000 miles. Sure, they got me another truck, but I had to unload and reload the entire vehicle by myself in the hot Florida sun. I bet they are still laughing about that one.

    Reply
  15. Just shared via Twitter, Facebook and http://www.schnikism.com – Hope you get better customer service from someone else. My experiences with Uhaul we’re just like yours and resolution is hard to come by. Good Luck!

    Reply
  16. As far as I am concerned I will not ever use u-haul again. My experience was not htis bad but had alot of mixups like not having the truck the day I booked it. My prayers are for a safe end to all of this and I will e-mail them.

    Reply
  17. I once had the drive shaft of a U-Haul I had rented fall off in the middle of the road.

    They made ME pay for towing to get it back to the rental center.

    After a lot of hassle, they did finally reimburse me, and didn’t charge me for the rental. I thought that was really big of them.

    I haven’t rented from U-Haul since.

    Reply
  18. Where you now, Dave? Have you considered just leaving the broken down U-Haul rental truck at a roadside repair station, and letting the company know where they can find it and then rented another vehicle? Does your contract allow you to do that or do you have to return it to another U-Haul agency? If you do, then have it towed to the nearest U-Haul agency and switch vehicles, if possible.

    Reply
  19. Good luck Dave to you and your father. Hope he is alright. I posted on fb.

    Reply
  20. So sorry you’re feeling frustrated, Dave – i just read through all you wrote and it seems like U-Haul has been amiable in trying to resolve the issues you’ve been experiencing on your road trip. So sorry your dad was ill, but so glad that a U-Haul representative was able to help get him to the airport to catch his flight in time. I hope that this message finds you resting at your destination without further problems. Was this your first trip driving across country? Hope everyone is well and safe –

    Reply
    • Hi Helen – sorry for the late response – been catching up on work and sleep since arriving in Nashville. Not my 1st cross-country trek, but 1st in a while. I appreciate your willingness to jump in and help us find a solution.

      Reply
  21. done, done and done as requested.

    Reply
  22. So sorry, Dave – I see from your FB post that today you’re stranded in Pecos, Texas.
    i googled the distance from there to Nashville and you still need to drive another 1K+ miles.

    It would seem that perhaps you should consider exchanging U-Haul trucks at the nearest dealership. Ask for one that has been recently serviced. I know it may be a little more work to move your things from one truck to another, but it may save you a lot more time in the long run if the truck continues to break down.

    You have lots of FB friends praying for your safety and that you will be able to enjoy this trip for the beauty that is all around you, even though you’re facing some difficulties.

    Reply
  23. Susan Metcalfe

    Posted on FB, and emailed. I hope you get some positive actions (not just lip-service) soon!

    Reply
  24. Dave, I just sent an email to U-Haul with a link to your blog. It will be interesting to see if Penske can help you. U-haul has messed up BIG time. Keep us posted.

    Reply
  25. U-Haul, think how you would want to be treated is this happened to you.

    Reply
    • Thanks Carol. And my eventual helper, Don, did mention that he was trying to do whatever he would want someone to do for him in the same situation. It took a while, but we made it! Hi to Dave for me!

      Reply
  26. U-Haul just absolutely, totally sucks. I had two bad experiences with them, on local moves, but it was nothing like your problems. If you Google “Why I hate U-Haul, you will see how bad they are.

    I don’t know where you are now, but the best way to stick it to them would be to somehow get your stuff transferred to another rental truck that works, abandon the U-Haul truck, tell them you are abandoning it because it doesn’t work, and not pay the bill. The worst thing they can really do is put a bad mark on your credit rating.

    Reply
  27. Everyone retweet – but this time to @UHaul_Cares !!

    Reply
  28. I sent this to the company and the parent company,

    To Whom It May Concern,

    Saw a post on Facebook about this mans plight and the horrible way that he has been accommodated thus far from your company. I cannot imagine having to suffer the way his father did because of your companies inept handling of the situation. For your reference the link is here:
    https://rockintheconference.wordpress.com/2012/06/30/help-send-a-message-to-u-haul-freepalmer/

    Your companies trademark through your parent company, AMERCO, is, Invest in a name you’ve trusted since blah, blah, blah. You people need a wake up call. People do not want to invest in a company that treats its customers in this abhorrent manner. Really fire these people who handled this situation and get your people in for some real customer service training! While your at it try maintaining these vehicles to be up to good running conditions when people rent them. And for goodness sake, take care of Dave Palmer!!

    Signed,
    Most Indignant

    Reply
  29. Having driven 18 wheelers in the desert mountains of the Southwest, I can tell you that this is a maintenance issue (or lack thereof). Chances are, they gave you an older truck in need of repairs (such as radiator replacement). Technicians who work on trucks are trained to know when something needs attention, and trucks like the one they gave you are only meant for local city rentals!!! This non-road worthy truck should never have been rented for a cross country trip. I think you may have a legal case. I suggest contacting a personal injury attorney for a consultation about this one.

    Reply
  30. facebooked, twittered and emailed…

    Reply
  31. Dave, where are you and what specifically do you need? Another moving truck? A plane ticket? What? I have an entire state (Texas) of RE/MAX agents with moving trucks and other resources and I’m sure, if I know exactly what you need, we could round it up real fast and I know my company’s people and they would be honored to help.

    Reply
    • Thanks Frank. By the time I got your message we were well on our way (near Dallas, I think), and we had a solution. Can’t tell you how much I appreciate the offer of help. I appreciate the friendship and generosity. Be well.

      Reply
  32. FROM PENSKE

    Hi Frank – Our social media team reached out to your friend earlier this afternoon with an offer to try and help if it is possible. He said he was good and had a plan with U-Haul. If things have changed he needs to call 800-GO-PENSKE or DM @penskecares as we have no way to reach him.
    ———————————-
    Randolph P. Ryerson
    Penske
    Director, Corporate Communications
    T 610.775.6408
    F 610.775.6432
    E randolph.ryerson@penske.com
    http://www.GoPenske.com

    Reply
    • Mr. Ryerson – thanks for your offer of help – I do appreciate it. By the time we saw the PenskeCares tweet we were on our way with U-Haul and wanted to give their plan a chance. Thankfully it all worked. Again, many thanks to you and the team for your offer.

      Reply
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